Refund policy
RETURN, REFUND, AND CANCELLATION POLICY
Made-to-Order Products
Our products are created specifically after an order is placed. Because production begins quickly and each item is made to order, we generally cannot accept returns or exchanges for change of mind, incorrect size selection, minor color variation, or other non-defective reasons.
Please review all product descriptions, measurements, size charts, colors, and order details carefully before completing your purchase.
Cancellations and Changes
Cancellation or order-change requests must be submitted within 30 minutes of placing the order. We will make reasonable efforts to accommodate a timely request, but cancellation is not guaranteed if production has already begun.
Orders generally cannot be changed or canceled after the initial 30-minute period.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or materially different from what you ordered, contact us within 14 days of delivery through the Contact Us page.
Do not return an item without first receiving authorization and return instructions. Unauthorized returns may not be accepted.
Please include:
• Your order number
• A description of the problem
• A photograph of the complete product
• Clear close-up photographs or video showing the defect or damage
• Photographs of the packaging and shipping label when relevant
After reviewing the claim, we may provide a repair, replacement, store credit, partial refund, or refund, as appropriate and as required by applicable law.
Sizing and Color
Ordering the wrong size is not considered a manufacturing defect. Customers are responsible for reviewing the size chart associated with each product before ordering.
Product colors may appear slightly different depending on screen settings, lighting, materials, and the printing process. Minor variations that are normal for handmade or printed products are not considered defects.
Lost or Delayed Packages
If tracking shows that a package was delivered but you cannot locate it, check with household members, neighbors, the carrier, and the delivery location before contacting us.
Contact us promptly if a shipment appears lost or arrives damaged so that we can investigate with the carrier and production partner.
Refunds
Approved refunds are issued to the original payment method. Processing times vary by financial institution and may take several business days after the refund is issued.